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Return Policy

Return & Refund Policy

Thanks for shopping at Stay Individual

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

Notify Stay Individual about the items you want to return. 
Kindly via email (sales@stayindividual.com) before sending out the parcel for faster and better customer service.

Your item needs to have the receipt or proof of purchase.

On any circumstance DO NOT send the products back to the shipping address on the package. The reason is simple, it will be shipped to a warehouse center and not to the office where we process returns.

Please note that:

- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Shipping and handling fees are not refundable.
- All items must be returned in their original condition: unused and including original packaging.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

We are always here to help you

If you have any questions on how to return your item to us, contact us sales@stayindividual.com.